Returns & refunds

We want every gift to arrive right.

Report damaged, incorrect or missing items within 24 hours of delivery by WhatsApp at +233 25 702 5036. Include the order reference and clear photos so we can assess the issue quickly.

Because many gifts contain food, flowers, personal-care products or personalised items, change-of-mind returns are generally not accepted for opened, used, perishable or customised goods. Eligible unused standard items must be returned in their original condition and packaging within 7 days after approval.

Approved refunds are sent to the original payment method. Delivery charges are refundable only when the order was incorrect, damaged or not delivered due to GiftNexa.